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Ensure Flawless Digital Experiences with UOP Synthetics

Customers interact with your digital services across countless touchpoints – websites, mobile apps, in-store kiosks, streamlining platforms and more. A single slow page load or broken checkout flow can cost you revenue and damage customer trust. Meanwhile, your employees depend on internal applications to service customers effectively. When these systems fail to perform, both customer satisfaction and employee productivity suffer.
In today’s global marketplace, ensuring consistent performance across different geographic region adds another layer of complexity. What works perfectly in New York might crawl in Singapore, and you need to know about problems before your customers do.

Introducing UOP Synthetics

UOP Synthetics is pureIntegration’s no-code synthetic monitoring solution that proactively tests your applications around the clock, from anywhere in the world. As part of our Unified Observability Platform, it provides end-to-end visibility into customer experience within your digital ecosystem.

No Code Simplicity

Business users, QA teams, and operations staff can create sophisticated automated tests without writing a single line of code. No specialized development skills required!

Integrated Testing

Seamlessly incorporate automated tests into your QA and CI/CD workflows during development cycles.

Continuous Production Monitoring

Run a curated subset of your tests in production to continuously monitor real user experience from every geographic region where your customers are located.

Proactive Problem Detection

Identify performance issues and broken flows before they impact real customers, protecting both revenue and reputation.

Customer’s Point of View

How UOP Synthetics was Transformational to Understanding Customer Experience

 

A customer’s users reported poor application performance, driving down satisfaction scores. Despite having backend monitoring place, the customer’s engineering teams couldn’t identify where the issue was occurring or correlate the customer complaints with telemetry to pinpoint root cause.

 

pureIntegration introduced synthetic monitoring into the customer’s environment to simulate user journeys across multiple locations. Within days, the customer could see exactly where slowdowns and workflow issues were occurring in their customer experience – problems that backend monitoring had missed.

 

The results were so compelling that UOP Synthetics has been rolled out as a shared service across all business applications. The CIO called the program “transformational” in their understanding of true customer experience.

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Getting started with UOP Synthetics is easy! Once UOP Synthetics is deployed in your environment, journeys can be created and run to measure customer experience in minutes or hours, not days or weeks:

  • Our Recording features allow non-developers to simply record a user workflow, which we call a Journey, as they use the application that should be tested or monitored.

  • Steps within a Journey can be broken into Transactions, which are groupings of steps that make up a workflow. Think about a Login workflow, or Checkout experience.

  • Transactions within a workflow can have a Response Time Threshold defined against them. For example, all Checkout transactions should occur in under 2 seconds.

  • Once a Journey is created, it is Scheduled to run on an ongoing basis, and from whatever geographies your users reside.

  • Transaction and Threshold times are then sent to UOP Synthetics Dashboards, where they can automatically drive visibility and alerting.  

  • When integrated into other Unified Observability Platform capabilities, UOP Synthetics data completes the picture of true application performance and allows you to define and alert on powerful multi-dimensional Service Level Objectives.

    And the best part of the experience above...no coding required!

UOP Synthetics: Codeless Synthetic Monitoring and Automated Testing by pureIntegration

Saves Time

Saves Time

One of our customers, a Fortune 50 company, can reclaim 65% of the developers’ time. In the past, it took as much as 13 hours to develop 1 synthetic script — UOP Synthetics brings that process down to 4.5 hours.

Optimizes Team Resources

Optimizes Team Resources

Promote highly skilled engineers to do what they love doing: challenging and innovative assignments.

Saves Money

Saves Money

UOP Synthetics costs less than the developers required for traditional code-based synthetic tools, and much less than other big commercial observability vendors.

Lean Approach to Synthetic Monitoring and Automated Testing

Effective customer journey mapping requires granular monitoring and analysis. With UOP Synthetics, product owners can easily monitor and perform QA on every user action across multiple journeys and multiple devices including desktops, mobile platforms, etc, decreasing labor and cost overhead. Through an easy-to-use web interface, product owners are empowered to:

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Plan and execute monitoring and testing of possible customer journeys

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Perform rigorous monitoring and testing of each action (e.g. click, input, submit) and back end calls (e.g. GET, POST, PUT) as found in synthetic monitoring and automated testing, but without the need for costly coders

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Change or replicate a user experience flow without engaging a developer to write an automated script

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Break free from the limitations of manual testing by having the flexibility to run new tests on demand or at scheduled intervals

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Monitor, measure, and refine the customer’s digital experience in operational environments through familiar drag and drop automated workflows

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Collect and report user experience metrics (e.g. performance, availability, request & response, errors, etc.)

Ready to Transform Your Monitoring Strategy?

Discover how pureIntegration's Codeless Synthetic Monitoring can revolutionize your monitoring approach, reduce costs, and enhance system reliability.